The Well House Rules

Welcome to The Well. We’re a small, independent hotel in a restored 1888 building in downtown Trinidad, Colorado. Our small team of rockstars are local people who love what they do. These rules help every guest have a good stay, and they help us keep doing this well.

By booking a room, you agree to follow them.

Our Team Is the Heart of The Well

At a big chain hotel, you’re room 612. Here, you’re John, Jessica, or Steve. Our team knows your name, remembers your dog, and will tell you where the best green chile is. Our guests agree in their reviews, and it’s the thing we’re proudest of.

You won’t get that from a corporate lobby. At a typical corporate hotel, you never see an owner or a manager. Here, we’re on site, in the building, making sure our guests are enjoying their time and part of the fun.

The Well is a fun, funky, friendly place full of music, culture, history excellent food, and drink. Most of all, it’s good vibes. We built these house rules to protect them. We are the highest rated hotel in the region & won Best Hotel in Trinidad our first two years in operation. We must protect what we have built & the team that built it from the ground up.  

Treat People Well

It’s sad that we have to put this in writing. After incidents with guests who were aggressive and abusive toward our team, we can no longer tolerate it. Our staff are the heart and soul of The Well, and we will always stand up for them. Come with a good attitude, be kind & have fun. Isn’t that what its all about?

Be kind to our team and to each other. Our incredible team are your hosts, and your neighbors in the next room are on vacation too. We’re happy to fix almost any problem. We won’t accept yelling, name-calling, threats, or demeaning treatment of staff or guests.

If it happens, we may end your stay right away. There will be no refund for unused nights, and we may ask you to leave the property.

Check-In and Check-Out

  • Check-in: 4 PM
  • Check-out: 11 AM
  • Self check-in: available, with staff on hand if you need help during desk hours
  • ID: guests must be at least 21 with a valid photo ID to book

Front Desk Hours

  • Wednesday through Saturday: 3:30 to 10 PM
  • Sunday through Tuesday: 3:30 to 9 PM

We are not a 100 room hotel with 24-hour front desk. For after hours checkins we provite self check-in instructions & are available via our guest messaging system you will receive upon making a reservation.

Quiet Hours

Amplified music ends by 10 PM on weeknights and 10:30 PM on weekends. Please keep voices low in hallways and on the patio after dark. This is an 1888 building, and sound carries. It’s only a problem is your not respectful. 

Pets

We love dogs and cats.

  • Up to 2 pets per stay, dogs or cats up to 75 lbs
  • $25 fee per stay, non-refundable
  • Undisclosed pets carry a $100 fee. Please don’t!
  • Please don’t leave pets alone in the room unless they’re calm and quiet. Clean up after them. 

Parking

Guest parking is a small gravel lot at Main and Maple. RVs can’t park in the lot, but free street parking with no time limit is available nearby.

Damages and Incidentals

Every reservation includes a $100 authorization to cover damages and incidentals. Please leave your room as you found it. Smoking, and other activity that breaks the law, are not allowed in the rooms. Smoking anything in our room is a $250 fine. It’s not cool & please don’t be that person.

Payments and Cancellations

Your cancellation rules depend on the rate you booked. Read them before you book.

  • Non-Refundable Rate: 100% non-refundable and not changeable under any circumstances.
  • Flexible Rate: more than 48 hours before arrival, no charge. Within 24 to 48 hours, a half charge. Within 24 hours, a full charge.
  • Standard Rate: more than 7 days before arrival, no charge. Within 7 days of arrival, you pay for the full stay.
  • Third-party bookings: we can’t cancel, update or refund these. Please contact the booking site where you made the reservation.

About the Building

We love our 1888 building, and it has quirks: 130 year old floors, original wood doors with character and walls we wish could talk. We now have an elevator, so getting to your room is easy. If you have mobility needs, call us before you book and we’ll help find the best room. 

Questions

We’re glad to help. Email us before your stay at reservations@wellhoteltrinidad.com

Thank you for choosing The Well. Kind guests make this place special.