Hotel Terms & Conditions

• Guests may need to present a form of identification and fill out an arrival form
• Guests will need to pre-register for early arrival
• Guests will need to return keys and vacate rooms by 11am unless arranged with hotel. Failure to leave room will incur an additional cost.
• Late checkouts may be available by arrangement, but may incur additional fees

• Guests may need to present the credit card used to make the reservation 
• Guests may need to provide a third-party authorization form if they used a different card to make the reservation 
• Hotel will pre-authorize a guest’s credit card $100 for incidental damage upon checkin. This temporary authorization will drop off in 3-5 business days. If damage is found, guest will be contacted directly to determine a course of action based on the amount of damage found.

Reservations:

• Please note 3rd party reservations (Expedia, Booking.com, Hotel.com, Airbnb etc reservation changes must be handled from the platform the reservation was made on, not directly with us. We are unable to cancel or refund 3rd party reservations, you must contact the 3rd party platform directly to do so.)

• Temporarily guests will be required to enter hotel upstairs through a tall set of stairs. Complimentary bell hop bag service will be available during checkin hours 4pm-9pm Sunday-Tuesday & 4pm- 10pm Wednesday-Saturday. After hours checkin options are available.
• Please note our taproom is located below the hotel & hosts occasional events such as live music. Some small noise may be possible until 10pm Wednesday & Thursday & until 10-10:30 pm on Friday & Saturdays.
• All guests are offered welcome drinks from our self pour taproom & free admission to all events at The Well Taproom. Please check event calendar for event listings.
• We strive to offer outstanding service & the most unique, fun & eclectic hotel experience in Trinidad. We are a newly renovated historic building from 1888 & some quirkiness is to be expected along with modern amenities & historic character.
• $250 fine for smoking in our rooms. Please don’t!
• Guests will be liable for damage or vandalism to the hotel’s property or room 
• Guests who have not vacated their room by 11am without prior late-checkout arrangement will be charged a $35 late checkout fee.
• Guests may be denied entry or have their reservation canceled if they don’t meet certain requirements.By making a reservation you are agreeing & confirming to our cancelation policies.
• By making a reservation you have already agreed to these policies. We do not offer refunds for guests who do not read these policies.